In the event of a claim, you are obliged to limit the damage or loss as much as possible. Please contact your car hire company in order to discuss how to proceed and to have a damage report drawn up. In case of a collision, report the accident to the local police as well. You must also report any theft immediately to the local police and file a criminal complaint against the perpetrator(s).
Send the following documents as soon as possible to travel@europassistance.ch:
- Proof that at least 50% of the rental was paid for with one or more valid Viseca company credit cards (copy of monthly statement)
- Booking confirmation
- Damage report from the car hire company
- In case of theft: Police report
If you have any questions, contact the insurer on +41 22 939 22 11 or at travel@europ-assistance.ch.
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